At www.kalyangems.com/we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not fully content with your order, we offer a straightforward return policy to make the process as smooth as possible.
Domestic Orders: 10-Day Return Policy
Eligibility: Items are eligible for return within 10 days from the date of delivery.
Condition: The product must be unused, in its original packaging, and in the same condition that you received it.
Return Charges: A ₹100 return pickup charge will be deducted from your refund amount.
Refund Process: Once your return is received and inspected, we will process your refund, and a credit will be applied to your original method of payment within 7-10 business days.
International Orders: 20-Day Return Policy
Eligibility: Items are eligible for return within 20 days from the date of delivery.
Condition: The product must be unused, in its original packaging, and in the same condition that you received it.
Return Charges: Customers are responsible for return shipping costs, and the $5 return pickup charge will also be applicable. The final refund will be minus these charges.
Refund Process: Once your return is received and inspected, we will process your refund, and a credit will be applied to your original method of payment within 7-10 business days.
Non-Returnable Items
Certain products such as personal care items, sale items, and perishable goods are non-returnable. Please check product details for specific information about return eligibility.
How to Initiate a Return
To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return. We will guide you through the next steps.
Damaged or Defective Items
If you received a damaged or defective item, please notify us immediately within 48 hours of delivery for a free replacement or refund.
We value your business and want to ensure that your shopping experience is as seamless as possible. If you have any questions, please do not hesitate to contact us at [email protected]
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Kalyan Gems C/o Stylo readymade 6-45-164, main road, satyanarayana peta, thagarapuvalasa,Visakhapatnam, Andhra Pradesh, 531162 India
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to: stylo cutpieces first floor, 6-45-185, main road, tagarapuvalasa, Visakhapatnam, Andhra Pradesh, 531162 India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
