Return Policy

Return, Refund and Exchange Policy

At Kalyangems.com, every order is checked carefully before dispatch. This policy explains when returns, exchanges, cancellations, and refunds may or may not be accepted.

1. Return window

Our return policy lasts 5 days from the date of delivery. If 5 days have passed since delivery, a return or exchange request will not be accepted.

To be eligible for an exchange or approved return, the item must be:

• Unused.

• In the same condition as received.

• In the original packaging.

• Supported by valid proof of purchase or order details.

2. When returns or exchanges are allowed

Returns or exchanges are considered only in the following cases:

• The item was damaged at the time of delivery.

• The item received is substantially different from the product description at the time of order placement.

Because many products sold on Kalyangems.com are natural, handmade, spiritual, or artisan-made, minor variations are normal and are not treated as defects or wrong supply. These include:

• Differences in shade, color, inclusions, texture, shape, polish, or pattern in natural gemstones.

• Slight imperfections in Rudraksha, Shaligram, stone malas, stone idols, parad idols, bracelets, and other handcrafted stone items.

• Variation in thread color, tassel style, or metal charm type due to batch differences.

• Slight asymmetry or irregularity in hand-carved beads and natural stone products.

• Dye fading in products where dyed treatment is clearly mentioned in the product description.

Natural stones, Rudraksha, and similar products are unique by nature, so variation from photographs is expected. Product images are representative and not an exact guarantee of identical appearance.

3. Non-returnable items

The following categories are not eligible for return, exchange, or refund except where required by law for damage or wrong product supplied:

• Puja items.

• Gemstones.

• Stone malas.

• Bracelets.

• Rudraksha items.

• Stone idols and parad idols.

• Custom-made or personalised products.

• Perishable goods such as food or flowers.

• Intimate products.

• Hazardous materials.

• Gift cards.

• Downloadable software products.

• Certain health and personal care items.

Products believed to lose spiritual value once used or worn, even once, are not returnable.

4. Order cancellation

Orders cannot be cancelled once they have been:

• Processed,

• Prepared,

• Dispatched, or

• In the case of Puja or gemstone items, once 2 hours have passed from the time of ordering.

As most orders are typically processed within 2 hours, refunds are strictly not allowed after this processing period for such items. Courier tracking may take up to 24 hours after shipment to become visible in tracking systems.

5. Refusal to accept delivery

If a customer refuses to accept a shipped order, the customer will be liable for:

• Forward shipping charges,

• Return shipping charges, and

• Packing/handling charges.

Any adjustment, if approved, may be made only after deducting applicable charges.

6. Refund method and deductions

Where a refund is approved under this policy, it may be provided as:

• Store credit,

• Exchange for another product, or

• Refund to the original payment method, where specifically approved.

Please note:

• Payment gateway and platform charges may be non-refundable.

• Shipping, packaging, restocking, and related handling charges may be deducted.

• A minimum deduction of Rs. 100 may apply where relevant.

If a returned item is found used, damaged after delivery, incomplete, or not in original condition for reasons not attributable to Kalyangems.com, only a partial refund or no refund may be granted.

7. Missing item complaints

Since orders are checked before dispatch, any complaint regarding a missing item must be reported within 2 days of delivery. Complaints made after that period may not be entertained.

8. Proof required

To process any approved return, exchange, or complaint, proof of purchase is required. Please do not send any product back without prior approval and instructions from our support team.

9. Inspection and approval

Once an approved return is received and inspected, the customer will be informed by email whether the request has been approved or rejected. If approved, the refund, store credit, or exchange will be processed within a reasonable time.

10. Late or missing refunds

If an approved refund does not appear, the customer should:

1. Check the bank account again.

2. Contact the credit card company or payment provider.

3. Contact the bank, as processing times may vary.

If the issue still remains unresolved, please contact:

Kalyangems.com
Email: contact@kalyangems.com

11. Sale items

Only regular-priced items may be eligible for refund where approved under this policy. Sale, discounted, promotional, clearance, or offer items are generally not refundable unless they are damaged in transit or materially different from the ordered product.

12. Exchanges

Exchanges are offered only where an item is found defective, damaged on arrival, or materially different from the order description, and only after verification by our team. To request an exchange, contact:

Email: contact@kalyangems.com
Phone/WhatsApp: +91 7702430335

13. Gifts and free gifts

If an item was purchased as a genuine gift and shipped directly to the recipient, any approved adjustment may be issued as store credit, subject to verification.

Free gifts offered as part of any promotion are provided on a best-effort basis, usually limited to one per customer, and cannot be treated as grounds for cancellation, return, or refund.

14. Return shipping

Only if instructed by our support team after approval, the product should be sent to the return address communicated by Kalyangems.com support. Customers must not ship products back without written confirmation from support.

Unless the return is due to a verified wrong item or transit damage attributable to us, the customer is responsible for return shipping costs. Shipping costs are non-refundable, and if a refund is issued, return shipping charges may be deducted from the refundable amount. If returning an item valued above Rs. 500, using a trackable shipping service or shipping insurance is recommended.

Important legal note

One clause in your draft says refunds are only in the form of store credit or exchange, but Indian consumer protection guidance indicates sellers generally cannot refuse an actual refund where goods are defective, deficient, or materially different from what was promised. A policy that fully blocks refunds in such cases may create compliance risk.

Recommended changes before publishing

I suggest these 3 fixes before you paste it on the site:

• Replace every old email address with contact@kalyangems.com.

• Do not hardcode the old Ghaziabad return address unless that is still your actual active return address, because the public Kalyangems contact page currently shows contact details but not that same return instruction.

• Keep “natural variation is not a defect” language, but avoid wording that appears to deny statutory rights for genuinely damaged, defective, or misdescribed products.

Cleaner short version

A shorter customer-friendly clause you can use near product pages:

• Returns/exchanges are accepted within 5 days only for items received damaged or materially different from the product description.

• Natural variations, inclusions, handmade irregularities, and batch differences in gemstones, Rudraksha, malas, and spiritual products are normal and not defects.

• Orders for processed, energised, customised, Puja, or gemstone items may not be cancelled after 2 hours or after dispatch.

• Approved refunds may be subject to deduction of non-refundable payment, shipping, packing, and handling charges where applicable.

• For support, contact contact@kalyangems.com or WhatsApp +91 7702430335.